About Our Conference
Creating Believers Through Vision, Truth & Consistency
Join us this June at the National Leadership Development Conference where a spotlight will shine on Creating Believers Through Truth, Vision, & Consistency. 2020 is the age of customer focus. We as businesspeople need sharper and smarter tools than ever, in order to put a laser focus on our guests. These tools begin with servant leadership. This culture of service, and the raving fans it creates, is also a focus of this year’s conference: Servant Leadership in a Guest Focused World — Raving Fans.
The cornerstone of this year’s convention is Ken Blanchard’s Raving Fans concept: Creating guests who are so amazed by great customer service, they can’t stop talking about it. Carefully selected speakers educate you, as they engage your creative thought processes. By the end of the conference, the very customer service paradigm you believed in will shift dramatically. So dramatically, your guests can all become raving fans.
To do this, you’ll need important leadership tools. After all, you’re the one responsible for leading your teams into the best possible guest service. This happens through servant leadership — your main goal as a leader becomes serving your team. You’ll share vision, speak the truth and provide consistency, creating strong teams that serve guests in amazing ways.
Ian Leonard - NLDC Master of Ceremonies
Attendee Experience:

Listen carefully and learn volumes.

Create new lines to raving fans.

Learn how to serve

Be inspired and inspiring.

Spark new connections.

Leave invigorated and ready to lead.

Who Should Attend
• Executives, Directors, Managers, Supervisors, etc.
• Businesses, Corporations, and Tribal Affiliations seeking leadership development opportunities
• Leaders seeking career development and team empowerment
Stats from 2019:
137 Different Organizations, 16 states, 23 Tribal Organizations,
490 participants (230 from Tribal Organizations) and sold out 30 days prior to the conference!
Download Justification Word DOC

Continued Education Credits
We are excited to partner with United Tribes Technical College (UTTC) of Bismarck, ND to offer professional development Continued Education Credits (CEC) to Native-serving Businesses! To qualify, download the application and submit at the conference – it’s a great opportunity that you don’t want to miss out on!NLDC - UTTC CEU Application
Conference Testimonials
The NLDC Experience
Sponsors
Thank you to our 2020 Sponsors, our conference would not be possible without their support!

Title Sponsor: Provista
20+ YEARS OF DOING WHAT WE LOVE.
Founded in 1994, Provista started out as an invaluable supply chain partner for the health care industry. Since then, we've expanded to meet the needs of small business and hospitality members, providing the best-priced supplies, a robust contract portfolio, insightful benchmarking and much more.
It's a soup-to-nuts, apples-to-oranges, top-to-bottom approach to business purchasing that delivers unmatched savings to members and the organizations they serve.
Learn More Here
Other Valued Sponsors
Interested in becoming a sponsor? Check out our SPONSORSHIP opportunities and contact Bob Schlichte for more information.
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Creating Believers Through Vision, Truth & Consistency

Grand Casino Hinckley
777 Lady Luck Dr, Hinckley, MN 55037
Reservations: 800-468-3517 - Conference: 320-207-2169