National Leadership
Development Conference

Lead in a world in which customer service is an unbending proposition

National Leadership
Development Conference

Learn how to turn each of your one-time guests into a raving fan.

National Leadership
Development Conference

Create teams that share your vision, speak the truth and provide consistency.

National Leadership
Development Conference

Become a servant leader and watch your teams and your business thrive.

About Our Conference

Creating Believers Through Vision, Truth & Consistency

Join us this June at the National Leadership Development Conference where a spotlight will shine on Creating Believers Through Truth, Vision, & Consistency. 2020 is the age of customer focus. We as businesspeople need sharper and smarter tools than ever, in order to put a laser focus on our guests. These tools begin with servant leadership. This culture of service, and the raving fans it creates, is also a focus of this year’s conference: Servant Leadership in a Guest Focused World — Raving Fans.

The cornerstone of this year’s convention is Ken Blanchard’s Raving Fans concept: Creating guests who are so amazed by great customer service, they can’t stop talking about it. Carefully selected speakers educate you, as they engage your creative thought processes. By the end of the conference, the very customer service paradigm you believed in will shift dramatically. So dramatically, your guests can all become raving fans.

To do this, you’ll need important leadership tools. After all, you’re the one responsible for leading your teams into the best possible guest service. This happens through servant leadership — your main goal as a leader becomes serving your team. You’ll share vision, speak the truth and provide consistency, creating strong teams that serve guests in amazing ways.

Ian Leonard - NLDC Master of Ceremonies

Attendee Experience:


Listen carefully and learn volumes.


Create new lines to raving fans.


Learn how to serve


Be inspired and inspiring.


Spark new connections.


Leave invigorated and ready to lead.


Who Should Attend

• Executives, Directors, Managers, Supervisors, etc.
• Businesses, Corporations, and Tribal Affiliations seeking leadership development opportunities
• Leaders seeking career development and team empowerment

Stats from 2019:
137 Different Organizations, 16 states, 23 Tribal Organizations,
490 participants (230 from Tribal Organizations) and sold out 30 days prior to the conference!
Download Justification Word DOC

Continued Education Credits

We are excited to partner with United Tribes Technical College (UTTC) of Bismarck, ND to offer professional development Continued Education Credits (CEC) to Native-serving Businesses! To qualify, download the application and submit at the conference – it’s a great opportunity that you don’t want to miss out on!
NLDC - UTTC CEU Application

Conference Testimonials


Lori Higgins

Metro North Chamber of Commerce President

I highly recommend the National Leadership Development Conference (NLDC) in Hinckley MN. I attend many conferences and was very impressed by the quantity and quality of speakers that the NLDC hosted. Most conferences have one or two keynotes at best; the NLDC had keynote-caliber speakers consistently throughout each day. In fact, many speakers led break-out sessions, giving attendees an opportunity for a deeper-dive in their materials. I left the conference feeling refreshed and ready to implement the many professional and personal take-way's I learned. I firmly believe that any person, regardless of age or occupation, would find value in attending a future NLDC.


Donna Hartley

I-94 West Chamber

Out of all the conferences I’ve attended, the one held by Grand Casino was tops! They are able to secure first-class "blow your mind" speakers that not everyone has the connections or resources to hire. This conference is for every employee and every business! I so appreciate Grand Casino sharing their knowledge and means of success with local, national, and international businesses. I will attend every year to get the best business education available.


Leah Hamann

Director of Extended Learning UTTC

Welcoming, motivating and engaging! The 2016 National Leadership Development Conference: Leadership Driving Innovation falls as one of the top three conferences that I have attended throughout my 21 years of being a professional educator. The conference sessions were informative, well-planned and coordinated. As a vendor and participant, I came back to my institution excited to share my experience and look forward to attending the 2017 conference!


Holly Hoffman

Professional Motivational Speaker & Member of the National Speakers Association

As a professional speaker I have had the privilage to attend hundreds of conferences. Without a doubt, the lineup of presenters and information offered at the Mille Lacs Leadership Conference is as good as it gets. One should make every effort to attend this outstanding event.


Sheila Zachman

Ambassador Interstate 94 West Chamber of Commerce

The Grand Casino Leadership Conference was excellent! The conference provided a number of great speakers covering various topics for all levels of business. It is great to hear this high caliber of speakers that many small businesses would not have the opportunity to experience. It is very affordable training for all types of business. It is also great networking with individuals from all parts of the country. I am really looking forward to the 2017 conference!


Joe Schmit

Inspirational Speaker and Author

The speakers, thought leaders and incredible atmosphere at the The National Leadership Development Conference was off the charts great. I was honored to be a part of this amazing event. It’s a think tank for positive leaders who want to make a true impact.


Diane Ristau

Learning and Development Manager ROI, Inc.

"Mille Lacs Corporate Ventures hosted a stellar line-up of speakers in 2016 that provided participants with plenty of insights for professional and personal development, as well as plenty of laughs! The variety and notoriety of the keynote and breakout speakers was second to none, especially considering the low cost to attend. I would highly recommend this conference for both aspiring and seasoned leaders. If 2017 is anything like last year, attendees will leave feeling inspired and empowered to apply the many practical and meaningful leadership concepts. The built in networking times were a great value-added part of the conference!"


Rosalie J Bell

President Origin Marketing, LLC.

“The Leadership Conference at Grand Casino was worth the time and money invested! It was filled with many actionable takeaways, ah-ha moments, and invaluable networking with the attendees and surprisingly the speakers. It is a rare a conference where you have the opportunity to connect one on one with the speakers over lunch, at dinner or between break-out sessions throughout the day. The quality of speakers and topics was well planned. The staff at Grand Casino that were a part of this event did a fabulous job organizing everything and making me feel welcome and a part of the Grand Casino family! I will be back in 2017!”


Fran Zeuli

President, Fun Is Good

This Leadership Conference ROCKS! We participate in these across the country and this one has it all! A wonderful environment, thought-provoking speakers, very positive people throughout - AND, IT'S A LOT OF FUN!!!


Ross Bernstein

Inspirational Business Speaker & Best-Selling Sports Author

“The venue, the food, the education, the networking, the speakers — just first class from top to bottom — what an honor to be a very small part of this amazing event!"

The NLDC Experience


Thank you to our 2020 Sponsors, our conference would not be possible without their support!


Title Sponsor: Provista


Founded in 1994, Provista started out as an invaluable supply chain partner for the health care industry. Since then, we've expanded to meet the needs of small business and hospitality members, providing the best-priced supplies, a robust contract portfolio, insightful benchmarking and much more.

It's a soup-to-nuts, apples-to-oranges, top-to-bottom approach to business purchasing that delivers unmatched savings to members and the organizations they serve.

Learn More Here

Other Valued Sponsors

Interested in becoming a sponsor? Check out our SPONSORSHIP opportunities and contact Bob Schlichte for more information.

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Creating Believers Through Vision, Truth & Consistency


Grand Casino Hinckley

777 Lady Luck Dr, Hinckley, MN 55037
Reservations: 800-468-3517 - Conference: 320-207-2169